Shipping policy

SHIPPING POLICY

Last updated: July 24, 2026

1. GENERAL INFORMATION All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.

2. DELIVERY LOCATION Items offered on our website are available for delivery to addresses in the United States and select international destinations. Any additional restrictions on deliveries to international addresses are outlined at checkout.

3. DELIVERY TIME An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 2–5 business days of the date of your order. Business days mean Monday to Friday, except holidays.

Please note we do not ship on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

4. SHIPPING COSTS Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Shipping charges will be displayed before you finalize your purchase.

5. DAMAGED ITEMS IN TRANSPORT If there is any damage to the packaging on delivery, contact us immediately at our customer service email. Please retain all packaging materials and damaged goods before filing a claim.

6. QUESTIONS If you have any questions about the delivery and shipment of your order, please contact us at our customer service page.

7. TRACKING YOUR ORDER Once your order has shipped, you will receive an email notification with your tracking number. You can use this number to track your order through our carrier's website. Please allow up to 48 hours for tracking information to become available.

8. CUSTOMS, DUTIES AND TAXES Glow Lift USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

9. LOST OR STOLEN PACKAGES Glow Lift USA is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.

10. RETURNS DUE TO FAILED DELIVERY If a package is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to collect the package, the customer will be responsible for the cost of re-shipping the order.

11. CHANGES TO THIS POLICY We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.