Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at supportglowliftusa@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at supportglowliftusa@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at supportglowliftusa@gmail.com.

RETURN & REFUND POLICY - FOR glowliftusa.com
Last Updated: July 23, 2026
At Glowlift USA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. 30-Day Return Eligibility
You have 30 days from the delivery date to request a return. The delivery date is determined by the tracking information provided by our shipping carrier via Shippo.
To be eligible:
•  Item must be unused, unwashed, unopened and in its original packaging with all tags and seals intact
•  You must have proof of purchase from glowliftusa.com
•  You must have an approved RMA (Return Merchandise Authorization)
For hygiene and safety reasons, beauty and skincare devices that have been opened, used or had their hygiene seal broken cannot be returned unless they are defective or damaged.
2. Non-Returnable Items
•  Gift cards
•  Items marked as Final Sale or Clearance
•  Any item that is not in its original condition or is damaged due to misuse
3. How to Initiate a Return
Contact us within 30 days at support@glowliftusa.com with your order number and reason for return. We will issue an RMA and return instructions within 2 business days.
Do not send items back without an RMA. Returns sent without authorization will not be accepted.
4. Defective, Damaged or Wrong Item
Please inspect your order upon arrival. If you received a defective, damaged or incorrect item, contact us within 48 hours of delivery with photos. We will cover the return shipping cost and send a replacement or full refund at no extra charge.
This is in compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
5. Return Shipping
For non-defective returns, the customer is responsible for return shipping costs. Original shipping costs are non-refundable. We recommend using a trackable service via Shippo. We are not responsible for returns lost in transit. Once we provide a prepaid label, the cost may be deducted from your refund.
6. Refunds
Once your return is received and inspected by our fulfillment center, we will notify you. If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that it may take an additional 5-10 business days for your bank or credit card company to post the refund. Original shipping fees are not refunded unless the return is due to our error.
7. Exchanges
We only replace items if they are defective or damaged. If you need a different variant, please return the original item and place a new order.
8. Lost, Stolen or Undeliverable Packages
All orders are shipped with tracking via Shippo. We are not responsible for packages marked as delivered by the carrier, or for packages with an incorrect address provided by the customer. If your tracking shows no update for more than 15 business days, contact us and we will open an investigation with the carrier.
9. Cancellations
You may cancel your order within 12 hours of purchase for a full refund. After that, if the order has already been processed by our supplier, we cannot cancel it, but you may return it under this policy.
10. Contact Us
For any questions about returns, please contact:
Email: supportglowliftusa@gmail.com
Website: glowliftusa.com
For California residents: Pursuant to California Civil Code Section 1723, if we do not provide a cash refund, credit or exchange, you may be entitled to this disclosure. Our policy above complies with this requirement.
This policy does not affect any statutory rights you may have.